Customer Support

Contact Inform Promotions Customer Support 24/7!

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Customer Service 

Our highest priority is providing outstanding customer service on the high-quality, attentio
getting, industry-specific merchandising products designed to increase your store's sales and
labor efficiency.We enjoy working directly with our customers! For phone orders, price quotes,
order status, product questions or comments, feel free to contact us directly during regular
business hours below at:

TOLL-FREE Phone: (888) 786-3676

Local/International Phone: (386) 252-5766.

Mailing/Shipping Address:

2250 S. Nova Road Suite 5 South Daytona, FL 32119

Customer Service Hours

9:00am - 3:00pm CST Saturday


Inform Promotions accepts new orders via phone, web at or fax. Click here to
download a fax order form. There is NO MINIMUM ORDER or minimum order fee. Order status and
shipment tracking is available at . 

Shipping Policies 

99% of Inform Promotions stock orders placed by 3:00 PM ship the same day. 99% of print on-demand
and custom orders ship within 24-48 business hours (not including weekends or holidays). Orders
after 12:00 PM EST count as next business day. If you need your order to be guaranteed to ship the
same day, please call our Customer Support Department at 800.346.8116 before 3:00 PM EST and
we will be gladly make every effort to expedite your order.

Unless otherwise requested, orders are shipped UPS ground for delivery within 3-5 business days
of shipment, however orders are NOT guaranteed for delivery by a specific date unless expedited
shipping is requested. USPS Priority Mail, and expedited UPS Next Day, 2nd Day, 3rd Day shipping
from date of shipment is available on request for additional charges. 

Shipping charges are in addition to all prices listed on and in the
Inform Promotions catalog. Shipping costs are NOT INCLUDED in list prices. 

Partial/Short Shipments: It is often necessary to split your shipment into multiple boxes which can
arrive at different times. Please check your email for tracking information sent or call customer

International shipments are sent pre-paid UPS or US Mail. Any additional custom/broker's fees are
the customer's responsibility. 

Payment Policy

All Inform Promotions orders are pre-pay only - we do not offer invoicing, terms, or open account
billing. We accept payment in US dollars by credit card (VISA, Mastercard, American Express,
Discover) and Electronic Check By Phone.

Return Policies 

Inform Promotions offers a no-hassle 100% MONEY-BACK GUARANTEE on all stock products returned
back to the address above in original condition within 30 days of purchase, not including shipping

Please note: Custom items are NON-RETURNABLE/NON-REFUNDABLE once ordered. Printed items such as tags, banners & windblades have a 15% restocking fee.

Refunds are processed within 24 business hours of receiving returned merchandise. Please allow
up to 2 weeks to receive funds.

We highly recommend insuring merchandise being returned. Items are your responsibility until
received at Inform Promotions in original condition.

Warranty Policies

All Inform Promotions products have a 100% REPLACEMENT WARRANTY on materials and
craftsmanship against manufacturer's defects. We take pride that all Inform Promotions products are
made of the highest-quality, durable materials for long life, however from time-to-time defects can
occur. To report a defect and file a warranty claim, please contact Inform Promotions customer
support at 800.346.8116 during regular business hours.

INFORM PROMOTIONS products are NOT WARRANTEED against damges due to weather, or resulting from
improper installation, improper, un-intended use or buyer-negligence

Shipment Damage/Loss 

While not frequent, damage and/or loss of items during shipping can occur. Damaged/Lost items
will be replaced immeditely by Inform Promotions assuming item(s) is not used and ORIGINAL
PACKAGING MUST BE SAVED for UPS inspection in order for Inform Promotions to file a claim with UPS
on your behalf. 

Product Samples

Product samples of tags, tagging accessories and some other items are available upon request.
Please call customer service or click here to submit an online request. Unless requested, all
samples are sent USPS Priority Mail. Expedited delivery available for additional charges.

Copyrights & Permissions 


All Inform Promotions artwork is intellectual property of Inform Promotions, LLC and may not be copied,
shared or reproduced in any way without signed and written permission.

The Inform Promotions, LLC. license agreement grants you a non-exclusive, non-transferable, license
to use and reproduce Inform Promotions graphic designs in the following way:

The End-User that has purchased products and/or graphic files from Inform Promotions may use the
content of Inform Promotions graphic files (digital or hardcopy) for additional online or print advertising
such as websites and magazine ads. 

Your license gives you the option to share the graphic files(s) with other people within your
organiza- tion or company, not limited by the number of users within your organization or company.
Upon request Inform Promotions will electronically provide JPEGS only (300 DPI or greater). No Vector

The Inform Promotions, LLC. license agreement prohibits use in the following ways: 

The License agreement prohibits the reproduction of Inform Promotions graphic files by any vendors
for production of same or competing products currently sold through Inform Promotions catalog or

The license agreement prohibits the resale or re-distribution of any part or element of the content
of Inform Promotions graphic files to a Inform Promotions competitor, competing online entity, potential
Inform Promotions customer or 3rd party conflict of interest.
License cost: 1-5 graphic files: $50 

Note: This license agreement may be updated from time to time to include relevant new and
future media usage/applications. This agreement is retrospective and supersedes any previous
versions or modifications. 

Price Changes 

All Inform Promotions prices are subject to change without notice. Pricing on will
always reflect the current, most up-to-date pricing and take precedence over printed catalog prices.